The resolution time can vary depending on the complexity of the issue. However, we aim to resolve most issues within 1 week.

Yes, onsite support is available for certain cities. Please contact our support team to determine if your issue qualifies for onsite assistance.

Basic technical support is included with your purchase. However, there may be fees for advanced support services or for support outside of warranty terms.

Please contact our support team with your product model and the part you need. We will assist you with ordering replacement parts.

It would depend on your data retrieving preference. Our device can transmit data through both a 4G/WiFi module and a Serial Port/USB Port (vary by outdoor or indoor application). Typically, we access real-time data via our SEIN Cloud Platform, which offers powerful data visualization tools and facilitates easy data downloads.  The Serial Port is primarily used for manually exporting data to a computer using our Console. It can also connect to other system with signal cable. 

Our PCT patented Paired Differential Filter (PDF) technology offers unmatched performance at ppb level concentration for gas sensor monitoring. PDF-enabled sensors constantly track and measure the dynamic baseline signal of gas sensors with varying temperatures and humidity under all weather conditions. This dynamic baseline tracking method allows for real-time correction of sensor drift caused by environmental shifts, ensuring superior data accuracy. This makes the PDF technology particularly advantageous to conventional gas sensors in applications of long-term outdoor monitoring in harsh environments, personal exposure monitoring with frequent changes of microenvironments, and providing precise readings even under complex conditions.

A user manual is included with every purchase. If you require any training or additional assistance, please don’t hesitate to contact our team to discuss your needs.

Yes, we have the professional product team that can customize the product's appearance, communication methods, types, and measurement ranges of pollutants based on clients’ project needs.

For inquiries and purchase, please contact our team at sales@sapiens-envtech.com. Our staff will respond promptly and provide recommendations tailored to your project needs.

Our leasing and rental options depend on the specific project and the product involved. If you are interested, please contact our team at sales@sapiens-envtech.com to discuss the details.

Our device features an IP65-rated waterproof design, complete with a metal shield for UV protection. It is engineered to endure all weather conditions for outdoor monitoring and has been successfully deployed in several extreme environments, including the Tibetan region.

In general, there are no minimum order limitations. However, the minimum order quantity for our products may vary depending on the specific type of product and any customization requirements involved. To better assist you, we recommend discussing your needs with our team.

Yes, our devices can be integrated with other environmental monitoring systems. We have a professional team that can provide customized data management and display solutions. Additionally, our devices support seamless API connections to existing systems. For more specific information or to discuss your requirements, please feel free to reach out to our team.